House to Home Improvements (the "Company") is committed to keeping its customers' personal information accurate, confidential, secure, and private. This Privacy Policy is designed to inform employees, customers, subcontractors and customers of the Company of our commitment and recognition to our obligation to meet the spirit and terms of the Personal Information Protection and Electronic Documents Act ("PIPEDA" Canada).

 

Contents

This Privacy Policy describes the principles the Company will use to protect the privacy of personal information in its possession. It addresses the reasons why such information is collected, how it is used, how its confidentiality is protected and outlines the customers' rights in respect of this information.

 

This Privacy Code does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. However, the Company does protect the confidentiality of such information in accordance with applicable law and our own policies.

 

Personal Information Protection Principles

1.  Accountability

The Company is accountable for protecting all personal information within the organization's possession or control, including any personal data transferred to a third party for regulatory, legal or processing purposes. The Company will require a comparable level of protection of this information from its third party relations. The Company shall designate one or more persons accountable for compliance with the following principles and who shall have overall responsibility for protecting personal information and for the Company's compliance with this Privacy Policy.

 

2.  Identifying Purposes

Personal information that the Company collects from customers includes:

• the customer's name and address and other contact information;

• facts about consumption, both historical and current;

• facts about payment for services, including general financial information;

• credit and reference information;

• computer and browser information such as screen resolution, version of browsers, operating systems, etc.

 

When an individual uses a service, the Company will make the individual aware of the purposes for which the Company is requesting personal information. If the Company identifies other purposes for which the personal information may be used, the Company will seek the individual's consent prior to such use. The Company will advise that it is the individual's right to refuse permission for the Company to use personal information for any new purposes.

 

Additional purposes for collecting personal information may be identified to an individual before or at the time of collection. However, at a minimum, the Company will collect personal information for the following purposes:

• to establish and maintain effective communication and provide ongoing service;

• to bill and collect for payment of services;

• to establish and maintain responsible commercial relations with customers and provide them with ongoing service;

• to understand customer needs and eligibility for products & services;

• to recommend particular products & services to meet customer needs;

• to develop, enhance, market or provide products and services;

• to manage and develop the Company's business and operations, including personnel and employment matters; and

• to meet legal, regulatory and settlement requirements.

 

3.  Consent

The Company will obtain consent before or when it collects, uses or discloses personal information about an individual. An individual can consent to the collection, use and disclosure of personal information about them expressly or implicitly. The Company will collect, use or disclose personal information without an individual's consent only in limited circumstances as permitted by law. Subject to certain legal and contractual restrictions and reasonable notice, an individual can refuse or withdraw their consent to the collection, use or disclosure of personal information about them at any time. If you receive an unwanted email or other company messages, you can send an email to 411@H2Himprovements.ca and request that your email address not be retained. All existing customers have been or will be informed of what types of personal information have been collected, the purpose for the collection and the procedures available for contacting the Company with any inquiries.

 

4.  Limiting Use, Disclosure and Retention

The Company will only use the personal information for the purpose for which it was collected as identified in principle #2 unless consent is given by the individual to use or disclose it for another purpose. The Company treats your personal information as confidential. It does not disclose it to third parties or use it without your written consent, except where such personal information must be disclosed to third parties under certain circumstances. When personal information is provided to third parties, the Company provides only that information which is (a) in accordance with principle #2; (b) in accordance with your agreement otherwise provided to disclose such information; or (c) that is required in the circumstances. Information provided to third parties is provided only for the purpose stipulated, and except for information provided in accordance with the law, such information is subject to specific confidentiality obligations. Companies to whom the Company may provide information must ensure that their employees who have access to your personal information agree to comply with the Company's privacy standards. Third parties include:

1. An agent acting on behalf of the Company, such as a company hired to perform installation or maintenance on our behalf;

2. A collection agency, for the express purpose of the collection of past due bills;

3. Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant;

4. Billing, settlement or market operation purposes.

 

The Company may engage employees, contractors, and other companies or third parties to perform work that involves access to personal information. In any case, the Company will take reasonable steps to ensure that such parties are required to keep the information confidential and not use it in any way other than as is necessary to perform their work for us. The Company may disclose summary information obtained by combining data from many accounts, provided that the information has been sufficiently aggregated such that any personal identifiers cannot reasonably be identified.

 

5.  Accuracy

To ensure the reliable delivery of service and the correct billing, the Company will use reasonable efforts to keep all personal information accurate, complete and up to date. Individuals may challenge the accuracy and completeness of personal information about them and have it amended, as appropriate.

 

6.  Cookies

A cookie is a small non-executable file that is stored on your hard drive for the purpose of identifying your computer. While it is possible to navigate and use the Company website by having your browser's Internet security set such that it will not accept cookies, your online experience may be significantly reduced. You may not be able to access the full functionality of the Company website. Session cookies are active only during the period you are logged on to the Company website and are removed when you leave. They help us track the website sections that you use to allow us to make improvements in keeping with observed user preferences.

 

7.  Safeguards

In executing its responsibilities with respect to personal information confidentiality, the Company will employ several safeguards appropriate to the sensitivity of the information, protect personal information against loss or theft, and unauthorized access, disclosure, copying, use, or modification. Such safeguards will include physical measures, organizational measures and technological measures, for example, restricted access to offices, security clearances and limiting access on a "need to know" basis and use of passwords and encryption. Procedures for implementing these measures will be communicated to all employees and third parties to ensure compliance with this principle.

 

8.  Openness and Updates

The Company will make its policies and practices relating to the protection of personal information available to its customers. The information will be available in a format that is easy to understand. If the Company decides to change its privacy policy, it will post those changes to this privacy statement, the homepage, and other places it deems appropriate so that you are aware of what information we collect, how the Company uses it, and under what circumstances if any, the Company will disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If the Company makes material changes to this policy, it will notify you here, by email, or through a notice on its homepage. The Company publishes its privacy policy on its web site. Any material change to the Company's privacy policy will be prominently noted in the published policy. You may also contact the Company with any question or concern you may have by emailing H2Himprovements.ca. Questions or concerns may also be mailed to the Company at 5891 Tenth Line, Erin, Ontario, N0B 1T0.

 

9.  Individual Access

Any customer of the Company can have access to the personal information about them that the Company has in its possession or control. Any customer may request that their personal information be amended for purposes of accuracy and completeness. Customers can make their requests via email at 411@H2Himprovements.ca or in writing to 5891 Tenth Line, Erin, Ontario, N0B 1T0. The Company will attempt to respond to any individual's request in a timely and efficient manner.

 

10.  Challenging Compliance

Any customer of the Company may challenge the Company's compliance with this Privacy Policy by directly contacting the Company. The Company has policies and procedures to receive, investigate and respond to individuals' complaints and questions. If the customer is not satisfied with how the Company has responded to a complaint, the customer can contact the Privacy Commissioner of Canada.

 

11.  Other important information

This web site may contain links from and to other sites. The Company does not endorse or otherwise accept responsibility for the content or privacy policies of those web sites and encourages you to read the privacy policies of any web site you visit. The Company website is maintained in Canada. By using this web site, you authorize the export of any personally identifiable information you submit to us, as well as the non-personal information collected by this site, to Canada, and its storage and use as specified in this policy. If you have submitted personally identifiable information to the Company via email and would like that information to be removed from our database, please send an email to H2Himprovements.ca and request that your information be removed.